Michelle discusses the concept of trauma-informed care in healthcare, defining trauma and its effects. She highlights the importance of understanding trauma's prevalence and its impact on individuals accessing healthcare services. The talk emphasizes the need for a shift in perspective and approach to better support individuals with trauma histories. Michelle provides practical tips for adopting a trauma-informed approach, including creating a safe environment, using empathetic and inclusive language, and responding appropriately to disclosures of trauma. She also stresses the significance of ongoing education, self-reflection, and advocacy for organizational support.